How Can We Help?
Our dedicated support team is here to assist you. Find the best way to reach us below for any questions or concerns you may have.
Choose Your Contact Method
Send a Message
For general inquiries, technical support, or feedback. We'll get back to you within 24 hours.
Go to FormCall Our Office
Speak directly with our Adelaide support team during business hours. (08) 7081 2345
Mon - Fri, 9am - 5pm AESTLive Chat
Get instant answers for quick questions. Available during peak hours.
Mon - Sun, 6pm - 11pm AESTSend Us Your Inquiry
Fill out the form below and a member of our team will contact you shortly.
Frequently Asked Questions
What is the typical response time?
+We strive to answer all email inquiries within 24 business hours. For urgent matters, please use our dedicated safety hotline. Live chat provides instant responses during operating hours.
Is my information kept confidential?
+Absolutely. All communications with our support team are strictly confidential. We adhere to our Privacy Policy to protect your data and privacy at all times.
What are your business hours?
+Our Adelaide office phone support is available Monday to Friday, from 9:00 AM to 5:00 PM AEST (Australian Eastern Standard Time). Our live chat and urgent hotlines have extended hours.
Can I report a suspicious profile?
+Yes. Your safety is our top priority. You can report any profile or user behavior that violates our community guidelines directly through the platform or by contacting us under the "Safety & Reporting" inquiry type. For immediate threats, please use the urgent safety hotline.
Our Adelaide Office
While we are primarily an online platform, we maintain a physical presence in Adelaide for administrative and high-level support matters. Visits are by appointment only.
Address:
Level 10, 1 King William Street
Adelaide, s a 5000, Australia
Business Hours:
Monday - Friday: 9:00 AM - 5:00 PM (AEST)
Urgent Safety Concerns?
If you are in immediate danger, please contact local emergency services first. For urgent platform-related safety issues, such as threats or harassment, please call our 24/7 dedicated hotline.
Safety Hotline: 1800 123 789